Verify service state, dependencies, and service account#

When to use this procedure#

Use for service startup, shutdown, permission, and monitoring events.

Applies to#

This procedure applies to EventReporter.

Prerequisites#

  • Use an account that can read the product configuration and Windows diagnostic state.

  • Replace angle-bracket placeholders with values from the affected system.

Safety#

  • Run diagnostic checks before changing configuration.

  • Remove passwords, private keys, license data, and other secrets from evidence.

Configuration path#

Configuration Client > Service; then Windows Services > the product service.

Procedure#

  1. Identify the internal Windows service name and intended service account.

    Expected result: The affected object and its effective settings are identified.

    If it fails: Return to the complete Event Log detail and configuration export before changing settings.

  2. Run the native Windows checks below from the affected product host.

    Get-CimInstance Win32_Service -Filter "Name='<SERVICE_NAME>'" | Format-List Name,State,StartMode,StartName,ExitCode
Get-Service -Name '<SERVICE_NAME>' -RequiredServices | Format-Table Name,Status,StartType

    Expected result: The service and required dependencies are in the intended state under the intended account.

    If it fails: Use recent Service Control Manager events to correct a dependency, logon, timeout, or termination failure.

  3. Perform one uniquely identifiable product test through the same service, rule, or action.

    Expected result: The intended destination records the test exactly once.

    If it fails: Collect the first new product event and bounded debug output; do not change unrelated settings.

Verify the result#

Repeat the affected operation, confirm its positive output, and verify that queues, collection positions, or remote delivery continue normally.

Evidence to collect#

  • The complete Event Log entry and neighboring product events with timestamps.

  • The command output, relevant configuration export, and bounded debug log from the same interval.