EventReporter Event ID 11172: Queue manager: unknown runtime error#

Answer#

Queue manager: unknown runtime error. The product recorded this while processing queue manager; the appended event detail identifies the affected object, operation, or provider error.

Event details#

Event ID: 11172
Severity: Error
Component: Queue manager
Windows Event Log source: Adiscon EvntSLog
Available since: 26.07
Message pattern: Queue manager: unknown runtime error. Additional detail: {event_detail}

Possible causes#

A downstream action is failing or retrying, so queued work cannot drain.
The queue directory, permissions, free space, or queue artifact state prevents normal processing.

Immediate checks#

Identify the first downstream action error and record queue depth and oldest-item time.
Check queue-directory access and free space without changing live queue files.
Correct the downstream cause, send one test event, and verify that the backlog decreases.

Detailed procedures#

Diagnose an action backlog or disk queue — Identify why queued work is not draining while preserving data.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Verify the result#

Repeat or monitor the affected operation and confirm that Event ID 11172 does not recur and that queue manager processing continues.

Evidence to collect#

The complete Windows Application Event Log entry, including all event detail.
The product name, exact version, service account, and event timestamp with time zone.
A configuration export and debug log covering the same time window, with secrets removed.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.