EventReporter Event ID 11224: Configuration reload shutdown incomplete#

Answer#

The old runtime could not stop safely, so replacement configuration was not initialized.

Event details#

  • Event ID: 11224

  • Severity: Error

  • Component: Service shutdown

  • Windows Event Log source: Adiscon EvntSLog

  • Available since: 26.08

  • Message pattern: Configuration reload was stopped because the old runtime did not shut down completely; restart the process. Additional detail: {event_detail}

Possible causes#

  • A source, action callback, queue worker, or persistence operation did not complete within the configured allowance.

Immediate checks#

  1. Restart the service process.

  2. Review the event detail for the blocking phase before attempting another reload.

Detailed procedures#

Verify the result#

Perform one configuration reload and confirm that Event ID 11224 does not recur and the new configuration starts.

Evidence to collect#

  • The complete Windows Application Event Log entry and adjacent reload events.

  • The product version, configuration export, and debug log covering the reload.

Escalation#

No safe general self-service repair is available for this event. Follow the escalation evidence procedure above and contact Adiscon Support.