How to Export EventReporter Settings for a Support Call#

Question#

How do I export the EventReporter configuration so I can send it to Adiscon support?

Answer#

Open the EventReporter Configuration Client, export the settings as a text-based registry file, compress the exported file, and submit it through the Support Portal.

Details#

Do not use the binary registry export format. Use the text-based export so support can inspect the configuration.

Action path#

  1. Open the EventReporter Configuration Client.

  2. Go to Computer -> Export Settings to Registry File.

  3. Save the file to a known location.

  4. Compress the exported .reg file.

  5. Send the ZIP archive through the support portal.