Why did the version upgrade fail?

Why does the Client remain at the older version after “successfully” upgrading to newer version?

Do you experience a problem similar to the following?
– After the upgrade, the client reported to have updated the service to 7.x but the client was still version 6.x.
Then you are right here.

This is cause the old setups where made with an installshield version, which was bugged at this time. To solve this problem try the following:

  • Try a repair-installation, and if this still not works:
  • Delete the whole Client and *.xml files from the installation folder and use the REPAIR function of the setup again.
Why did the version upgrade fail?
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