The CPU monitor of MonitorWare Agent uses the Windows WMI System to query the CPU and memory related information from system. On Windows 2000, there is a known Windows Management Instrumentation (WMI) bug that reports continuously 98% of CPU usage. In this case you will need to install a Microsoft Hotfix to solve the issue. […]

I am using Nextel services. Is it possible to receive MonitorWare Alerts on my mobile device? If you are enjoying Nextel services, you can use your mobile devices to receive alerts and emails from MonitorWare Products. You just specify your email using the Nextel phone number in the Forward via Email action properties. For example: […]

My application is not logging security events. What can be done? Sometimes EventReporter or MonitorWare Agent is not logging your security events. It may be because of the fact that security auditing is disabled in the Windows security policies. To enable the Security Auditing, please follow the steps listed below: Go to Start -> Control […]

I want to receive messages from various sources on my central server. What should be the hardware configurations for it? It depends on the average and expected number of messages that each of the devices will generate. In general, you can write the syslog data to a SQL database. HOWEVER, the SQL server performance is […]

1. Overview This article gives an overview of MonitorWare Line of Products and provides a guideline to select the right product. This article discusses EventReporter, MonitorWare Agent, WinSyslog, MonitorWare Console, Monilog MonitorWare Agent, WinSyslog and EventReporter work on common concepts but target different needs. They also come in different editions and versions. Click on MonitorWare […]

Will the same key work when I upgrade from 10.x version to 11.x version? You can use this license key for any 10.x version of EventReporter. But this license key will not work if you want to upgrade from 10.x to 11.x and it will also not work if you want to switch from e.g. […]

Does EventReporter read the custom evt file? We have an application where we log our events to custom evt files (e.g. QueryAnalyzer.evt). I would like to test EventReporter on this. Yes, EventReporter can work with custom evt files. To do so, please create an EventLog Monitor Service,insert and then specify the name of the new […]

The local PC-Time and other reported device time is correct but the the time stamp in “RecievedAt” and “DeviceReportedTime” field stored in the database is wrong ? The time in field “ReceivedAt” and “DeviceReportedTime” which is stored in the Database Table (e.g. MySQL, SQL Server) isn’t actually wrong. In the database logging action (the one […]

When I start a MonitorWare Product, I get the following error: “FATAL error opening the MonitorWare/WinSyslog/EventReporter/MoniLog language file. Please repair this using the Monitorware/WinSyslog/EventReporter/MoniLog Installer” The reason for this error is that the language file got somehow deleted or renamed. This can occur with MonitorWare Agent, WinSyslog, EventReporter as well as MoniLog. To solve the […]

I entered my license information through the client interface but it still says that it is a “trial version”. How to solve this problem? Following are some of the reasons for your problem: If your license name does not have a space at the end, make sure that you dont put the space at the […]