Maintenance and support
Keep EventReporter Up to Date with UpgradeInsurance
UpgradeInsurance gives you access to EventReporter releases published during your coverage period and includes priority handling of support requests.
Included with UpgradeInsurance
- EventReporter releases published during the active term
- Maintenance updates and new product versions
- Priority handling of support requests
- Coverage periods from one to five years
Why Choose UpgradeInsurance?
Keep your Windows event logging environment current while making software maintenance and future upgrades easier to plan.
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Stay Current
Use EventReporter releases made available during your active coverage period without purchasing each release separately.
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Priority Support
Support requests connected to licenses with active UpgradeInsurance receive priority handling by the Adiscon team.
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Predictable Costs
Plan maintenance in advance and reduce separate procurement whenever a new release becomes available.
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Multi-Year Savings
Choose coverage for up to five years. Longer terms reduce the effective annual cost.
Coverage and Pricing
UpgradeInsurance is calculated as a percentage of the applicable EventReporter license price. Multi-year terms provide a lower effective annual cost.
| Coverage Period | Percentage of License Price | Effective Annual Cost |
|---|---|---|
| 1 year | 30% | 30% per year |
| 2 years | 55% | 27.5% per year |
| 3 years | 75% | 25% per year |
| 4 years | 90% | 22.5% per year |
| 5 years | 100% | 20% per year |
The percentage is based on the applicable license price. Taxes and final local pricing are displayed during the order process.
Who Benefits Most?
UpgradeInsurance is particularly useful when EventReporter is part of an actively maintained or business-relevant Windows logging environment.
- EventReporter is used in a production environment.
- You want regular access to current product releases.
- Your organization prefers predictable maintenance costs.
- Individual software purchases require additional approval.
- Priority support is important for your operations.
Buying a New License?
UpgradeInsurance can be selected together with a new EventReporter license. This gives you update coverage from the start and avoids a separate maintenance purchase later.
Frequently Asked Questions
Which releases are included?
UpgradeInsurance provides access to EventReporter maintenance updates and product releases published while the coverage is active.
What happens when the coverage ends?
Your existing EventReporter license remains valid for the version you are entitled to use. Releases published after the coverage period are no longer included.
Can I select several years of coverage?
Yes. UpgradeInsurance is available for terms of one to five years. Longer coverage periods provide a lower effective annual cost.
Can UpgradeInsurance be added to an existing license?
Available options may depend on the age and current status of the license. Please submit a licensing request so that Adiscon can review the options available for your installation.
Keep Your EventReporter Installation Current
Select UpgradeInsurance with a new license or contact Adiscon to discuss the options available for an existing installation.