Support for EventReporter
Need help with EventReporter? Start with the documentation, FAQ and support resources below. If you still need assistance, our support team is ready to help through the Customer Service System.
How to get help
Documentation
Use the manual for installation, configuration, services, rulesets, filters, actions and reference information.
FAQ
Find answers to common questions about installation, configuration, Windows Event Log forwarding and troubleshooting.
Support Ticket
If the documentation and FAQ do not answer your question, contact us through the Customer Service System.
Before opening a support request
To help us respond efficiently, please include the most relevant technical details with your request.
- EventReporter version and build number
- Windows version and edition
- Short description of the problem or question
- Relevant configuration details
- Error messages, screenshots or debug logs if available
Standard Product Support
- Free of charge for evaluation users and registered customers
- Provided through the Customer Service System
- Best-effort response
- Suitable for installation, configuration and update questions
Priority Support
- Available for registered customers
- Includes guaranteed response times
- Requires a support contract
- Recommended for business-critical installations
If you are interested in Priority Support, please contact us through the Customer Service System.
Additional Resources
Articles
Browse technical articles, troubleshooting tips and Windows Event Log forwarding best practices.
Need the latest EventReporter version?
Download the latest version or browse the documentation before opening a support request.