Verify product license and feature entitlement state#

When to use this procedure#

Use for trial, license validation, edition, and feature-denied events.

This procedure applies to EventReporter.

Use an account that can read the product configuration and Windows diagnostic state.
Replace angle-bracket placeholders with values from the affected system.

Never publish license files, signed payloads, keys, customer identifiers, or activation material.
Do not edit a signed license file.

Configuration Client > General > License.

Record product version, displayed license status, edition, and feature named in the event without copying the license payload.

Expected result: The affected object and its effective settings are identified.

If it fails: Return to the complete Event Log detail and configuration export before changing settings.
Run the native Windows checks below from the affected product host.
```
Get-Item -LiteralPath '<PRODUCT_EXECUTABLE>' | Select-Object -ExpandProperty VersionInfo | Format-List ProductName,ProductVersion,FileVersion
```
Expected result: The signed license targets the running product/version and includes the configured feature.

If it fails: Install the authorized license or disable unsupported configuration; never edit signed data.
Perform one uniquely identifiable product test through the same service, rule, or action.

Expected result: The intended destination records the test exactly once.

If it fails: Collect the first new product event and bounded debug output; do not change unrelated settings.

Repeat the affected operation, confirm its positive output, and verify that queues, collection positions, or remote delivery continue normally.

The complete Event Log entry and neighboring product events with timestamps.
The command output, relevant configuration export, and bounded debug log from the same interval.