Verify file paths, permissions, and free space#

When to use this procedure#

Use for file actions, File Monitor, queue files, debug logs, and rotation.

Applies to#

This procedure applies to EventReporter.

Prerequisites#

  • Use an account that can read the product configuration and Windows diagnostic state.

  • Replace angle-bracket placeholders with values from the affected system.

Safety#

  • Run diagnostic checks before changing configuration.

  • Remove passwords, private keys, license data, and other secrets from evidence.

Configuration path#

Configuration Client > the service, rule, or action named on the Event ID page.

Procedure#

  1. Resolve the exact local or UNC directory used by the service.

    Expected result: The affected object and its effective settings are identified.

    If it fails: Return to the complete Event Log detail and configuration export before changing settings.

  2. Run the native Windows checks below from the affected product host.

    Test-Path -LiteralPath '<DIRECTORY_PATH>'
Get-Acl -LiteralPath '<DIRECTORY_PATH>' | Format-List Owner,AccessToString
Get-PSDrive -Name '<DRIVE_LETTER>' | Format-List Used,Free

    Expected result: The path exists, the service account has minimum required rights, and sufficient free space remains.

    If it fails: Correct expansion, share/NTFS permissions, availability, or storage without granting broad rights.

  3. Perform one uniquely identifiable product test through the same service, rule, or action.

    Expected result: The intended destination records the test exactly once.

    If it fails: Collect the first new product event and bounded debug output; do not change unrelated settings.

Rollback#

  1. Restore the previous path or ACL backup if the change prevents operation.

Verify the result#

Repeat the affected operation, confirm its positive output, and verify that queues, collection positions, or remote delivery continue normally.

Evidence to collect#

  • The complete Event Log entry and neighboring product events with timestamps.

  • The command output, relevant configuration export, and bounded debug log from the same interval.