EventReporter Event ID 118: Product license status reminder#

Answer#

The service reports its current license mode at startup. The event detail states whether the product is in trial mode with remaining evaluation time or is running in a registered edition.

Event details#

  • Event ID: 118

  • Severity: Information

  • Component: Licensing

  • Windows Event Log source: Adiscon EvntSLog

  • Available since: Current supported versions; original introduction not recorded

  • Message pattern: The product reports its trial or registered license mode. Additional detail: {license_status_detail}

Possible causes#

  • The service started in trial mode and reports the remaining evaluation period.

  • The service started with a valid license and reports the active registered edition.

Immediate checks#

  1. Read the complete event detail to distinguish trial mode from registered mode.

  2. No repair is required when the reported mode and edition are expected.

  3. If the mode is unexpected, compare the running product and version with the displayed license status without copying license data.

Detailed procedures#

Verify the result#

Confirm that the service remains Running and that the reported license mode matches the intended product and edition.

Evidence to collect#

  • The complete Windows Application Event Log entry, including all event detail.

  • The product name, exact version, service account, and event timestamp with time zone.

  • A configuration export and debug log covering the same time window, with secrets removed.

Escalation#

This event normally records state rather than a failure. Escalate only when the state was unexpected or the associated operation does not recover.