Export configuration and collect a bounded debug log#
When to use this procedure#
Use this when configuration or runtime sequencing must be reviewed.
Applies to#
This procedure applies to EventReporter.
Prerequisites#
Use an account that can read the product configuration and Windows diagnostic state.
Replace angle-bracket placeholders with values from the affected system.
Safety#
Disable debug logging immediately after the bounded capture.
Remove credentials, private keys, license material, and unrelated customer data before sharing.
Configuration path#
Configuration Client > Computer > Export Settings to Registry File; then General > Debug.
Procedure#
Before changing settings, use Computer > Export Settings to Registry File and save a pre-change text export in a protected working directory.
Expected result: A readable pre-change export exists and its modification time precedes the troubleshooting change.
If it fails: Do not continue with a state-changing repair until a readable pre-change export exists.
Record the start time, enable only the debug output required to reproduce once, then record the end time and disable debugging immediately.
$captureStart=Get-Date; $captureStart.ToString('o') Get-Item -LiteralPath '<CONFIG_EXPORT>' | Format-List FullName,Length,LastWriteTime Get-Item -LiteralPath '<DEBUG_LOG>' | Format-List FullName,Length,LastWriteTime $captureEnd=Get-Date; $captureEnd.ToString('o')
Expected result: The export and debug log are readable, the log covers the recorded interval, and debug output is disabled after the reproduction.
If it fails: Verify the configured debug path and service-account write access. Do not leave debugging enabled while investigating a missing log.
Preserve only the bounded interval around one uniquely identifiable test, then create redacted copies for review.
Expected result: The test and its outcome can be correlated across the redacted export, Event Log, and bounded debug interval.
If it fails: Repeat only after correcting the capture window; do not collect an unbounded debug log.
Verify the result#
Repeat the affected operation, confirm its positive output, and verify that queues, collection positions, or remote delivery continue normally.
Evidence to collect#
The capture start and end timestamps, complete Event Log entry, and neighboring product events.
The pre-change configuration export and bounded debug log from the same interval.
Redacted review copies with credentials, license data, private keys, addresses, hostnames, paths, database identifiers, certificate identities, and environment-specific service, ruleset, and action names removed.