EventReporter Event ID 11186: The trial expired and the service was disabled#

Answer#

The evaluation period ended without a valid license, and this product does not permit continued free operation. The product keeps the configuration but does not start its input services.

Event details#

Event ID: 11186
Severity: Error
Component: Licensing
Windows Event Log source: Adiscon EvntSLog
Available since: 26.07
Message pattern: ServiceManager. Trial expired. The service is disabled and the existing configuration remains intact. Additional detail: {event_detail}

Possible causes#

The evaluation period expired and no valid product license is installed.
The installed license is invalid for the running product or version.

Immediate checks#

Confirm the exact product, version, and displayed license state without copying license data.
Install the authorized license for this product and version; do not edit signed license content.
Start the service and verify that its configured inputs load and process one controlled test.

Detailed procedures#

Verify product license and feature entitlement state — Confirm product, version, validity, edition, and required feature without exposing license data.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Verify the result#

Confirm that the Windows service remains running, at least one configured input starts, and Event ID 11186 does not recur.

Evidence to collect#

The complete Windows Application Event Log entry, including all event detail.
The product name, exact version, service account, and event timestamp with time zone.
A configuration export and debug log covering the same time window, with secrets removed.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.