Frequently Asked Questions

Some things are simply often asked. Here we provide the answers! So it is a good idea to check this area if you run into queries.

EventReporter 8.x specific

• Which EventLog Monitor is to be used with Windows Vista?
• Can I use the old EventLog Monitor with Vista?
• How can I use stored procedures?
• How can I make Event ID part of the actual Syslog message while forwarding to a Syslog Server?
• What is the log file format for generating reports with Monilog for MonitorWare Agent 4.x, WinSyslog 7.x and EventReporter 8.x?
• How can I use a second sound card with the Play Sound Action?
• Records are not displayed on the web when I use MySQL?
• 100% CPU Utilization - When I upgraded to EventReporter 6.1?
• How to view Syslog messages via the web?(Step-by-step guide)
• How to update EventReporter from Version 5.x to 8.x and lower?
• How to use the Event Severity filter?
• How to migrate rules from EventReporter to MonitorWare Agent?
• How do I forward Windows events to the syslog server using EventReporter 8.x?
• How to create complex filter conditions?

General questions

• How to perform a mass rollout?
• Is SMS-alerting possible with a GSM modem and the Send to Communications Port-Action?
• Default Timevalues Setting in EventReporter explained
• I bought a copy of EventReporter. How do I apply the license information?
• I get format message errors (code 317). What does this mean?
• How to perform a mass rollout?
• How to run EventReporter on Windows Cluster Servers?
• EventReporter Syslog Formats
• Why did the version upgrade fail?
• WMI returns 98 percent value while querying LoadPercentage property in Windows 2000.
• How I can export my settings to a registry file?
• How I can use Nextel to receive emails?
• How I log security events?
• Hardware Configuration for Receiving Messages
• How can I send my configuration in a support case?
• What is the recommended order of Stopping MonitorWare Agent / EventReporter / WinSyslog Service?
• Which Product should I purchase?
• How can I copy the current configuration to the other servers?
• Do I need a new Key for an Upgrade?
• How does the Rule Engine Work?
• What does Event ID 1011 mean?
• Can Event Reporter work with custom event logs?
• Is time stamp in field "ReceivedAt" and "DeviceReportedTime" wrongly stored in database?
• Does UNC works for WinSyslog, EventReporter and MonitorWare Agent?
• When starting EventReporter, I get the message: "FATAL error opening the EventReporter language file".
• My license key seems not to work - what to do?
• How to setup EventReporter to use MySQL as database?
• How to configure Cisco products for logging?
• What are the numeric values for event severity levels?
• Which settings to use for the Event Log size?
• I receive setup error 1904 - what to do?
• What is the Event ID 107?
• Mail error codes described
• High CPU utilization while EventReporter and WinSyslog are running
• My syslog daemon does not log messages - what is wrong?
• What is the format of an EventReporter Syslog Message?
• What is the Mapping between EventLog Severity and Syslog Priority?
• How to discard non-matching Events
• How can I change the default syslog port (firewall setup)?
• How to parse an EventReporter Syslog Message in Perl?
• Can Sybari Antigen virus alerts be forwarded to a syslog daemon?
• Is EventReporter compatible with my syslog daemon?
• Are double byte character sets (like Japanese) supported?
• I receive error 1067 "Process terminated unexpectedly". How can I fix that?
• How to solve permission errors for remote logging?

Licensing

• Do I need a new Key for an Upgrade?
• Is it possible to make an upgrade from a previous version as a non-UpgradeInsurance customer?
• My license key seems not to work - what to do?

Installation and updates

• Troubleshooting Eventreporter upgrades
• I am facing problem while writing to MySQL 4.x database using Write to Database action. What should I do?
• I receive Setup error 1923. What to do?
• Error on startup (Error event ID: 7026) explained.
• How can I install EventReporter unattended?
• How to install EventReporter completely in silent mode?
• How can I install the EventReporter Service?
• How to update EventReporter?
• Error 2356 while applying the EventReporter Patchfile
• EventReporter 6.x Update Problem