| Error |
Cause |
Suggested Action |
| -1 |
EventReporter could not at all connect to the mail server. |
Check that the mail server's IP address or host name is correctly
configured. Check that the port used is correctly configured (port 25 is a
good bet if in doubt). |
| -2 |
Mail server sent an unsuccessful reply during session setup (HELO). |
Make sure your mail server is correctly configured to accept mails from
the system EventReporter is running on. This error probably is the result
of a mail server locked-down to prevent SPAM and/or other unauthorized
use. Please check with you mail server administrator - there might be
additional diagnostic available in the mail server logs. |
| -3 |
Mail server sent an unsuccessful reply during session setup (MAIL FROM).
The sender email address was not accepted. |
Make sure that the sender email address configured in EventReport is
correct. Specifically, ensure that it is present and has valid format (for
example, does not contain spaces in it).
This error could also indicate a permission issue. If in doubt, please
check with you mail server administrator - there might be additional
diagnostic available in the mail server logs. |
| -4 |
Mail server sent an unsuccessful reply during session setup (RCPT TO).
The recipient email address was not accepted. |
Make sure that the recipient email address configured in EventReport is
correct. Specifically, ensure that it is present and has valid format (for
example, does not contain spaces in it).
This error could also indicate a permission issue. Most specifically,
it could result in a mail server being locked-down to prevent SPAM and/or
other unauthorized use. If in doubt, please check with you mail server
administrator - there might be additional diagnostic available in the mail
server logs.
|
| -5 |
Not currently assigned. |
|
| -6 |
Error during message transmittal (DATA). |
This most probably is the result of a broken connection. If so, it
should be self-healing as EventReporter retries on the next iteration. If
this problem persists, please contact your mail system administrator for
assistance. Most probably there is additional diagnostic information
available in the mail server logs. In rare cases, we have seen this to be
a result of a locked-down mail server. In such cases, please work with
your mail system administrator to see what configuration settings need to
be changed. |
